Legal — filed & current
Privacy policy.
Plain language about what we collect, why, and the choices you have. Questions? Call (319) 377-2809 — a real person answers.
Last updated: July 17, 2026
Hanna Plumbing And Heating (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use and safeguard your information when you use our services or visit our website.
Information we collect
We may collect information you provide directly to us, including:
- Name, email address, phone number and mailing address
- Service address and property details
- Payment and billing information
- Service history and maintenance records
- Communications and correspondence with our team
We also automatically collect certain information when you visit our website — such as IP address, browser type, device information and pages visited — through the analytics tools described below.
How we use your information
- Provide, schedule and complete service requests
- Process payments and send invoices
- Send service reminders and maintenance notifications
- Respond to inquiries and provide customer support
- Improve our services and website experience
- Comply with legal obligations
Information sharing
We do not sell your personal information for money. We may share information with trusted service providers who help us operate our business (for example, payment processors and scheduling software) and who are contractually obligated to protect your data. We may also disclose information when required by law or to protect our rights and safety.
Text messaging (SMS)
If you provide your mobile number and opt in — for example, by texting our business number or checking an SMS consent box on a form — you agree to receive recurring text messages from Hanna Plumbing And Heating related to your inquiry, appointments and service. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase.
No mobile information is shared with third parties or affiliates for marketing purposes. Mobile numbers and SMS consent collected for text messaging will not be shared with, sold or rented to third parties or affiliates for their own marketing. Numbers may be disclosed only to the messaging providers that deliver the texts you requested on our behalf.
Cookies, analytics and third-party tools
This website uses Google Tag Manager and Google Analytics to understand how visitors use the site (pages viewed, visit duration, how you found us). These tools collect information such as IP address, device identifiers and on-site browsing activity through cookies and similar technologies, subject to Google’s own privacy policies. Our contact forms are protected by reCAPTCHA and submissions are delivered through a secure form relay. You can control cookies through your browser and through the consent notice presented on this site; this site also honors the Global Privacy Control (GPC) browser signal automatically.
Data retention
We keep personal information only as long as reasonably needed for the purposes in this policy — for example, maintaining accurate service history for your property, honoring warranties, meeting bookkeeping and tax requirements, and resolving disputes. When information is no longer needed we delete or de-identify it consistent with applicable law.
Children’s privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 13 (COPPA). If you believe a child has provided us personal information, contact us and we will delete it promptly.
Payment security
We never ask you to enter credit or debit card numbers on this website, and this website does not collect, transmit or store payment card data. When a payment or financing application is processed, it is handled by our payment processor or financing partner through their own secure, PCI-compliant systems (for example, a hosted payment page, card reader or invoice link) — card details go directly to the processor and are never stored on our systems.
Data security
We use industry-standard measures — encryption in transit, secure hosting and restricted access — to protect personal information from unauthorized access, alteration, disclosure or destruction. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Object to or restrict certain processing
To exercise these rights, contact us using the information below.
Your privacy choices
Your California privacy rights — Do Not Sell or Share My Personal Information. This section applies to California residents and supplements the rest of this Privacy Policy under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).
Categories of personal information we collect. Through this website, Hanna Plumbing And Heating collects: identifiers and internet activity collected by analytics tools (cookie identifiers, IP address, device/browser information, pages viewed via Google Analytics and Google Tag Manager); and contact information you submit through our forms (name, email address, phone number and service details).
“Selling” and “sharing.” We do not sell personal information for money. However, the use of third-party analytics and advertising cookies that support cross-context behavioral advertising may constitute “sharing” (and in some cases “selling”) as those terms are defined by the CPRA.
Your rights. California residents have the right to opt out of the sale or sharing of personal information (Cal. Civ. Code §1798.120, §1798.121 — including limiting use of sensitive personal information), the right to know what personal information we collect, use and disclose, the right to request deletion, the right to request correction, and the right not to receive discriminatory treatment for exercising any of these rights.
How to opt out of sale/sharing. (1) Use the cookie choice presented on this website — or the “Do Not Sell or Share My Personal Information” link in the footer of every page, which brings you to this section — and decline non-essential cookies; or (2) enable the Global Privacy Control (GPC) signal in your browser. This website honors GPC automatically as a valid opt-out, with no further action required.
Contact. To exercise any of these rights, contact Hanna Plumbing And Heating at (319) 377-2809 or [email protected], or write to us at 1155 3rd Ave, Marion, IA 52302. We will verify your request and respond within the timelines required by law.
See also our Terms & Conditions and Accessibility Statement.